COVID-19 Call Center: (844) 729-8410

Open Monday - Friday 8 a.m. -  5 p.m.


Frequently Asked Questions

Note: These FAQs will continue to be updated. Please check back for updates and clarifications. 


Given the unprecedented nature of the COVID-19 pandemic, it’s no surprise that many of you have questions and need clarification. We hope these Frequently Asked Questions (FAQs) help you find the answer to your question. If you have additional questions, you can call the Coronavirus Call Center at (844) 729-8410. It is open Monday through Friday from 8 a.m. - 5 p.m.



Click on the category that you are interested in and a list of topics will appear. When you click on a topic, you’ll see a list of specific questions. Click on the question and the answer will appear.



California’s COVID-19 Safety Guidelines (updated 1/14/2022)

All people in Contra Costa, regardless of vaccination status, must wear face coverings in indoor public settings. With case rates on the rise, the State is also requiring all people wear masks in all indoor public settings statewide through Feb. 15, 2022. The State has updated its isolation and quarantine guidancetravel advisory for all people coming into California and testing requirements for people who are not fully vaccinated and attending mega-events and requirements for visiting hospitals and nursing homes.

In Contra Costa County, people must also show proof of COVID-19 vaccination, or a negative test result, to go into businesses serving food and drinks and fitness facilities. Contra Costa County also strongly recommends that businesses consider further protective measures, including requiring employees to get vaccinated. 



Proof of Vaccination (updated 1/12/2022)

Business establishments that serve food and drinks and fitness facilities are required to exclude patrons 12 and older from certain indoor areas if they do not show proof of full COVID-19 vaccination, or a negative COVID-19 test result from the past three days. Workers who work in indoor portions of these businesses are required to show proof of full vaccination or weekly test results. Click to read the full health order.

The State has additional requirements for visitors to healthcare settings such as hospitals and nursing homes.


COVID-19 Vaccination (updated 1/14/2022)

Vaccines are one of the most important tools to end the COVID-19 pandemic. A safe, effective, free COVID-19 vaccine is available to everyone ages 5 and older. Everyone ages 12 and older should also get a COVID-19 booster for added protection. The vaccine paired with other daily health habits, like wearing a mask, is our best protection against COVID-19.


Masking (updated 1/14/2022)

All people, regardless of vaccination status, are required to wear face coverings in public indoor settings in Contra Costa County. Click here to view the full health order. With case rates on the rise, the State is also requiring all people wear masks in all indoor public settings statewide through Feb. 15, 2022.

Religious gatherings remain exempt from the masking requirement. Also, in alignment with state guidance, performers at indoor live or recorded settings or events such as music concerts or theatrical plays are not required to wear masks.


COVID-19 Testing (updated 1/7/2022)