COVID-19 Call Center: (844) 729-8410

Open Monday - Friday 8 a.m. -  5 p.m.


Frequently Asked Questions

Note: These FAQs will continue to be updated. Please check back for updates and clarifications. 


Given the unprecedented nature of the COVID-19 pandemic, it’s no surprise that many of you have questions and need clarification. We hope these Frequently Asked Questions (FAQs) help you find the answer to your question. If you have additional questions, you can call the Coronavirus Call Center at (844) 729-8410. It is open daily from 8 a.m. - 5 p.m.



Click on the category that you are interested in and a list of topics will appear. When you click on a topic, you’ll see a list of specific questions. Click on the question and the answer will appear.



California’s COVID-19 Safety Guidelines (updated 10/18/2021)

Contra Costa County requires masks in indoor public places for all people, regardless of vaccination status. People must also show proof of COVID-19 vaccination, or a negative test result, to go into businesses serving food and drinks and fitness facilities. Contra Costa County also strongly recommends that businesses consider further protective measures, including requiring employees to get vaccinated.



Proof of Vaccination (updated 10/14/2021)

Everyone 12 and older must show proof of full COVID-19 vaccination, or a negative COVID-19 test from the past three days, to go into restaurants, bars, fitness facilities, and other indoor businesses where there’s an increased risk of spreading COVID-19. Workers at these businesses must be fully vaccinated or test weekly, starting Nov. 1, 2021. Click to read the full health order.


COVID-19 Vaccination (updated 10/25/2021)

Vaccines are one of the most important tools to end the COVID-19 pandemic. A safe, effective, free COVID-19 vaccine is available to everyone ages 12 and older in California. The vaccine paired with other daily health habits is our best protection against COVID-19.


Masking (updated 10/15/2021)

All people, regardless of vaccination status, are required to wear face coverings in public indoor settings in Contra Costa County. Starting November 1, masks will not be required in some indoor settings where everyone is fully vaccinated and other safety measures are followed. Click here to view the full health order.


COVID-19 Testing (updated 10/21/2021)

People can spread COVID-19 without knowing that they are sick. Protect your family, friends and neighbors by getting tested. Click here to learn how to quickly and easily schedule a no-cost test.