COVID-19 Call Center: (844) 729-8410

Open Monday - Friday 8 a.m. -  5 p.m.


Frequently Asked Questions

Note: These FAQs will continue to be updated. Please check back for updates and clarifications. 


Given the unprecedented nature of the COVID-19 pandemic, it’s no surprise that many of you have questions and need clarification. We hope these Frequently Asked Questions (FAQs) help you find the answer to your question. If you have additional questions, you can call the Coronavirus Call Center at (844) 729-8410. It is open daily from 8 a.m. - 5 p.m.



Click on the category that you are interested in and a list of topics will appear. When you click on a topic, you’ll see a list of specific questions. Click on the question and the answer will appear.



COVID-19 Vaccination (updated May 12)

A COVID-19 vaccine is one of the most important tools to end the pandemic. All Californians age 16 and older are now eligible to get a safe, effective and no-cost COVID-19 vaccine. TThe vaccine paired with other daily health habits, such as wearing face coverings and social distancing, will slow the spread of COVID-19 so we can return to a more normal way of life. Click here for more information about COVID-19 vaccination.


COVID-19 Testing (updated April 23)

People can spread COVID-19 without knowing that they are sick. Protect your family, friends and neighbors by getting tested. Click here to learn how to quickly and easily schedule a no-cost test.


Face Coverings (updated May 4)

Fully vaccinated people are only required to wear a mask when they are in indoor settings outside of their home, including when using public transportation. People that are not fully vaccinated must continue to wear a mask whenever they cannot keep at least 6 feet of distance between themselves and others, indoors or outdoors. Click to view the updated State of California Guidance for the Use of Face Coverings.