COVID-19 Call Center: (844) 729-8410

Open Monday - Friday 8 a.m. -  5 p.m.


Frequently Asked Questions

Note: These FAQs will continue to be updated. Please check back for updates and clarifications. 


Given the unprecedented nature of the COVID-19 pandemic, it’s no surprise that many of you have questions and need clarification. We hope these Frequently Asked Questions (FAQs) help you find the answer to your question. If you have additional questions, you can call the Coronavirus Call Center at (844) 729-8410. It is open daily from 8 a.m. - 5 p.m.



Click on the category that you are interested in and a list of topics will appear. When you click on a topic, you’ll see a list of specific questions. Click on the question and the answer will appear.



California’s COVID-19 Safety Guidelines (updated July 22)

As of June 15, 2021, the State of California has moved Beyond the Blueprint for a Safer Economy and eliminated the color-coded tier system for counties.

This means there are far fewer restrictions on business and social activity, although things  aren't exactly like they were before the pandemic. There are no longer capacity limits on businesses, although masking is still required in many situations and settings.



COVID-19 Vaccination (updated July 23)

Vaccines are one of the most important tools to end the COVID-19 pandemic. A safe, effective, free COVID-19 vaccine is available to everyone ages 12 and older in California. The vaccine paired with other daily health habits is slowing the of COVID-19 and is our ticket to a more normal way of life.


Masking (updated June 15)

As of June 15, 2021, fully vaccinated people are not required to wear a mask in most settings. Unvaccinated people must continue to wear a mask in indoor public settings and businesses. Click to view the updated State of California Guidance for the Use of Face Coverings.


COVID-19 Testing (updated June 22)

People can spread COVID-19 without knowing that they are sick. Protect your family, friends and neighbors by getting tested. Click here to learn how to quickly and easily schedule a no-cost test.