COVID-19 Call Center: (844) 729-8410

Open daily 8 a.m. -  5 p.m.


Frequently Asked Questions

Note: These FAQs will continue to be updated. Please check back for updates and clarifications. 


Given the unprecedented nature of the COVID-19 pandemic, it’s no surprise that many of you have questions and need clarification. We hope these Frequently Asked Questions (FAQs) help you find the answer to your question. If you have additional questions, you can call the Coronavirus Call Center at (844) 729-8410. It is open daily from 8 a.m. - 5 p.m.



Click on the category that you are interested in and a list of topics will appear. When you click on a topic, you’ll see a list of specific questions. Click on the question and the answer will appear.



COVID-19 Vaccination (updated February 2)

A COVID-19 vaccine is one of the most important tools to end the COVID-19 pandemic. A safe, effective, no-cost COVID-19 vaccine will be available to everyone in California. The vaccine paired with other daily health habits, such as wearing face coverings and social distancing, will slow the spread of COVID-19 so businesses and schools can fully reopen and we can return to a more normal way of life. Click here for more information about COVID-19 vaccination.


COVID-19 Testing (updated December 14)

People can spread COVID-19 without knowing that they are sick. Protect your family, friends and neighbors by getting tested. Click here to learn how to quickly and easily schedule a no-cost test.



Order Requiring Face Coverings (updated October 1)

This Order requires that all individuals in Contra Costa County, over the age of 2 years, wear face coverings in accordance with guidance issued by the State of California. Subject to the exemptions set forth in the State Face Covering Guidance, including but not limited to exemptions in industry guidance documents issued by the State of California, individuals and businesses in the County must comply with the following local requirements, as applicable: 

  • Individuals shall wear face coverings when less than 6 feet away from any person who is not a member of the individual’s household or living unit. 

  • Individuals must wear face coverings when inside or on the grounds of, or waiting in line to enter, any business. 

  • All businesses must

    • Require their employees, contractors, owners, and volunteers to wear a face covering 

    • Provide face coverings to workers or reimburse workers for the reasonable cost of obtaining them

    • Take all reasonable steps to prohibit any member of the public who is not wearing a face covering, or a face shield if medically-exempt from wearing a face covering, from entering and must not serve that person if those efforts are unsuccessful.

Click here to view the State of California Guidance for the Use of Face Coverings.


COVID-19 and the Flu

With COVID-19 still circulating in our community, getting the flu vaccine is more important than ever to protect yourself and your loved ones from the flu and help save limited medical resources for COVID-19 patients and other people who need hospitalization.

Click here to learn more about the flu and find where to get vaccinated.