Help Your Neighbor Get Vaccinated

Last updated 2/2/2021

For Contra Costa residents who are eligible to receive COVID-19 vaccine, an appointment to get immunized is just a few clicks away. But not everyone feels comfortable making an appointment online or through email.

If you know someone who is eligible for a COVID-19 immunization appointment right now, but may need a little help, please make that offer. Even if you cannot yet make an appointment for yourself, you can help someone you know – and the whole community.

This web page has information that eligible county residents need to make a COVID-19 immunization appointment with Contra Costa Health Services (CCHS) or its community partners.




Who Can Make an Appointment?

If you have health insurance, CCHS will bill your insurer to cover the cost of your immunization. But it is illegal for health providers to pass on those costs to their patients. You should never receive a bill for a COVID-19 vaccination.


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How Can I Help Someone Else Make an Appointment?

If someone you know asks for your help, you can use the information on this page to assist in making an appointment.

  • Make sure they have all the required personal information available before starting.

  • Make sure they have access to a personal email account and, ideally, a text-capable cell phone.

If both people consent, it is OK to sit with the person making the appointment while they fill out the form or call the appointment line, or even to do that part for them. If you do, it is a good idea for the patient to be present or immediately available in case any unexpected questions arise.

Making an appointment involves sharing personal information, including medical information. If you need a helper, CCHS recommends asking someone you trust and with whom you have an established relationship, such as a family member.



Requesting an Appointment with CCHS

There are two ways that an eligible county resident can request an appointment with CCHS. Only currently eligible residents can request appointments.

  • Fill out our online appointment request form.

  • Call the vaccine appointment line, 1-833-829-2626, open 8 a.m. and 8 p.m. daily. CCHS asks that patients only use the phone line if they cannot access the internet or cannot complete the online form.

  • Optum Serve, a state contractor, runs a community vaccination site in Walnut Creek. Eligible county residents can request an appointment online or call 1-877-218-0381 (option 7). This call center is open 7 a.m. – 8 p.m. weekdays, 7 a.m. – 7 p.m. weekends.

If there is a wait on the CCHS appointment phone line, we can take a number to call you back later.



What to Have Ready

To request an appointment, you need:

  • Full legal name and date of birth

  • Home address, personal email address and a text-capable cell phone number, or just your phone number if you cannot receive texts

  • The health insurance provider and number for the patient, if any

CCHS will never ask for your bank account or credit card information. We will, however, ask for a social security number if insurance will be billed. But even people without insurance or a social security number can get a vaccine.



What Happens After I Request an Appointment?

If you requested an appointment through CCHS, we will send an email acknowledgement to the address listed on your registration form. The email will come from

Later, CCHS will send another email to the same address with instructions and a link to schedule the appointment online. You can use a smartphone or computer to choose an appointment from available times, dates, and locations.

This email might come from a different address, such as,, or an email address associated with a supermarket or pharmacy, such as Safeway or Walgreens.

Supermarket and retail pharmacies as well as the State-run Optum Serve site are helping CCHS to provide vaccines. But you need to make an appointment through CCHS or Optum Serve– you can’t get the vaccine at one of these locations without one.

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Scheduling an Appointment

Follow the instructions on the email to make an appointment. The instructions vary depending on the community partner providing the appointment.

Our staff may ask for personal information, such as social security number or mother’s maiden name. We ask to make sure we are giving vaccine to the right person. We do not share information with other branches of government or law enforcement.

If you do not wish to provide that information, just let the staff member know. It is OK – you can still get vaccinated.



When You Go

You must have an appointment to receive vaccine. Only the person with the appointment can get vaccinated. Please arrive about 10 minutes before your scheduled time – not too early!

Patients need photo identification and their health insurance card if they have one. Patients who have no photo ID should bring documentation that will allow our staff to verify their age. 

You might have to wait in line, but do not worry. There is a vaccine reserved for you today. It is a good idea to prepare for the weather, as lines at some locations are outdoors.

You need two doses of COVID-19 vaccine for full protection. You will receive information during your first appointment about making a second-dose appointment if you registered online. If you make an appointment by phone, we will book both appointments at once.